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Welcome to Golobooking!

 

Thank you for using our products and services ("Services"). Services are provided by Goodprice Logistics Co., Ltd. (Goodprice Logistics) located at Unit 05, Floor 24th, Pearl Plaza Building, 561A Dien Bien Phu Street, Ward 25, Binh Thanh District, Ho Chi Minh City. Tax code of the business: 0315101280 granted by the Department of Planning and Investment of Ho Chi Minh City on June 11th 2018.

 

Website www.golobooking.com is a channel of Goodprice Logistics Services and Communication Technology Company Limited, aims to connecting Logistics Enterprises with customers in a fast and convenient way through transportation freights, customs services and other services relating to air, sea, road and railway transport sector. Besides, we understand the difficulties of individuals and businesses trading imported and exported goods in checking freight rates, customs procedures, therefore, our company establishes Golobooking.com.

 

Golobooking.com aims to become a reliable E-commerce platform in the E-commerce market and be a commercial “bridge” between Logistics Enterprises, Agents, Airlines, Shipping Lines and Customers.

 

By using our services, you agree with all Terms and Conditions below. Please read the following terms and conditions carefully.

 

OPERATION REGULATIONS OF WWW.GOLOBOOKING.COM

E-COMMERCE PLATFORM

Golobooking.com is a marketing channel for introducing the Air Freight, Sea Freight, Road Freight and Railway Freight to both domestic and foreign market.

The establishment of Golobooking.com helps Enterprises, Organizations and Individuals to trade exported and imported goods domestically and around the world in the fastest way of accessing freight rates.

 

In addition, Golobooking.com supports Logistics Enterprises, Agents, Airlines, Shipping Lines to approach customers more easily and conveniently.

 

I. General principles

Golobooking.com E-commerce platform is implemented and operated by Goodprice Logistics Services and Communication Technology Co., Ltd. The members are traders, organizations and individuals that have legal commercial activities officially recognized by Golobooking.com and are allowed to use the services provided by

Golobooking.com and relating parties.

 

Golobooking.com E-commerce platform reserves the right to change, modify, add or remove any part of these Terms and Conditions, at any time. The changes take valid immediately after being posted on the website without prior notice. Please check these conditions to update the changes. And when you continue to use the site after changed Terms and Conditions are posted, it means you accept those changes.

 

These principles apply to members who register to use, participate in the promotion and searching for Logistics services implemented on Golobooking.com E-commerce platform.

 

Traders, organizations and individuals participating in Golobooking.com e-commerce platform are free to negotiate on the basis of respecting the legitimate rights and interests among parties through contracts. Neither party shall take any action in violation of any applicable legal requirement that could result in liability being imposed on the other party.

 

Information of promotion and Logistics services posted on the E-commerce platform Golobooking.com shall comply in all respects with all applicable legal requirements governing the duties, obligations, and business practices. Advertising and promoting services through the Golobooking.com must be implemented publicly and transparently, ensuring the rights of those who need to use Logistics services.

 

All contents in these rules must comply with the current legal system of Vietnam. The members participating in Golobooking.com shall specify their liabilities of the current law of Vietnam and commit to comply with all the contents of the Regulation of Golobooking .com E-commerce platform.

 

II. General rules

General definition:

 

Suppliers: Logistics Enterprises, Agents, Airlines, Shipping Lines are in need of Logistics services from Golobooking.com including: searching freight rates, customs clearance, packaging services, warehousing, door-to-door delivery and promoting business information to global business associations.

Customers: Enterprises, organizations and individuals who want to search information about Logistics services posted by the suppliers on Golobooking.com. Customers have the right to register an account or not to register.

 

Members: are both suppliers and customers.

- Members in Golobooking.com are enterprises, organizations and individuals being in need of advertising and/or using Logistics services.

- Members must register the initial declaration of relevant personal information, officially recognized by the e-commerce management board of Golobooking.com and allowed to use the service by the Golobooking.com E-commerce trading floor.

- When you register as a member of Golobooking.com, all members understand that:

+ Members can create a personal account to use.

+ Regconized members can post information of promotion in accordance with standards and commitments that are announced on the platform.

 

Commodity: It is considered as "Logistics service" posted on the items of the website Golobooking.com.

All contents in these rules must comply with the current legal system of Vietnam. The members participating in Golobooking.com shall specify their liabilities of the current law of Vietnam and commit to comply with all the contents of the Regulation of Golobooking.com E-commerce platform.

 

III. Transaction process

Process for customers:

a. For posting enquiry of Logistics services

When posting information to look for Logistics service on Golobooking.com, customers should follow the following steps:

- Create an account and login;

- Create a request for Logistics services according to the available form;

- Save the records;

- Check the provider's service when a supplier watches the records;

- Customers and suppliers jointly grant agreements to achieve results (depending on agreement of customers and suppliers);

b. For members seeking services on Golobooking.com

Step 1: Login account (optional) on Golobooking.com;

Step 2: Select the service that the member needs. Find out the relevant information

of service (freight, ...);

Step 3: Click on the "Submit" button (the profile set saved in the member's account) to send records to suppliers or customers can directly contact to the supplier for agreement on conditions of service;

Step 4: Suppliers confirm information with customers;

Process for suppliers:

1. Prepare content with texts and images:

-         Content to be posted must be divided into 2 parts, classified by texts and images.

-         Texts content should be pre-typed on a text editor (MS Word, OpenOffice) in Arial font format, font size 10.

-         Content in images is formatted as jpg, bmp, or gif.

2. Put the content on the website:

In order to post content on the website, the following steps should be taken:

- Login with registered information at Golobooking.com.

- Members fill in information about Logistics services according to the available form. After making sure about the content, the member sends it.

- Member's posting content will be classified as service provision according to the selected service type.

 Công ty TNHH Công Nghệ Truyền Thông Goodprice Logistics

Địa chỉ: Văn Phòng 5, Tầng 24 Tòa nhà Pearl Plaza, 561A Điện Biên Phủ, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh.

Hotline: 1900 636 219

Email: support@golobooking.com

 

Process of complaint settlement:

Golobooking.com is responsible for receiving complaints about the content of services posted on the website Golobooking.com and supporting suppliers and customers.

Submit complaint at:

Goodprice Logistics Co., Ltd.

Adress: Unit 05, Floor 24th, Pearl Plaza Building, 561A Dien Bien Phu Street, Ward 25, Binh Thanh District, Ho Chi Minh City.

Hotline: 1900 636 219

Email: support@golobooking.com

 

Golobooking.com respects and seriously implements the provisions of law on protecting customers’ rights. Therefore, it is recommended that members when posting advertisement on this platform need to provide complete, accurate, honest and detailed information related to the service. All acts of fraud, cheating, etc. by members are condemned and must be fully accountable to the Laws.

 

Parties including suppliers and customers will take responsible for actively disputing settlement. For suppliers, you need provide documents to verify the information regarding to the dispute with the customers. For Golobooking.com, we will be responsible for providing information related to suppliers and customers if requested by either party (relating to that dispute).

Competent state agency

After both parties have resolved the dispute, you shall report to Golobooking.com admin. In case the transaction arises inconsistently, the liabilities belong to the supplier: Golobooking.com will take measures to warn, lock the account or transfer to the competent state agency depending on the extent of the violation. Golobooking.com will terminate and remove all information of promotion provided by that supplier on Golobooking.com.

 

If the conflict arising from the transaction between the suppliers and customers is unable to be resolved by negotiation method, one of the parties will have the right to ask the competent law agency to intervene and ensure the legitimate interests of the parties.

 

IV. Ensuring the safety of transaction

Management board will apply technical measures to protect information about the content on Golobooking.com. In order to ensure that transactions of Logistics services are successfully carried out, minimize the risks that may arise, suppliers must provide complete information about the subject matter (name, address, phone number, email).

Customers contact directly to the supplier to confirm the accuracy of information posted at Golobooking.com.

Suppliers and customers are strictly prohibited from using any other programs, tools or other forms to interfere with the system or alter the data structure. It is strictly forbidden to distribute, spread or cheer for any activity of interfering, sabotaging and invading the website system. All violations will be handled according to the regulations and the provisions of law.

All transaction information is kept confidential, except the disclosure is required by legal entities.

V. Protect customers' personal information

1. Purposes and scopes of collecting information

The main data collection on E-commerce platform Golobooking.com includes: email, phone, user’s name, login password, member’s address (member). This is the information that members need to provide when registering to use the service on the website and then Golobooking.com uses it to confirm with members, which ensures the benefits for consumers.

Members shall be solely responsible for the confidentiality and reservation of all usage activities with their registered name, password and e-mail box. In addition, members are responsible for timely notifying the Golobooking.com E-commerce platform about the acts of illegal use, abuse, security violations, keeping the registration name and password of the third party to take appropriate measures.

2. Scopes of using information

Golobooking.com E-commerce platform uses member’s provided information to:

-         Providing services to members;

-         Send notices about information exchange activities between members and Golobooking.com;

-         Prevent activities of destroying user’s accounts or forging members;

-         Contact and solve issues with members in special cases.

-         Do not use personal information of members other than the purpose of confirmation and contact relating to transactions on Golobooking.com.

-         In case of legal requirements: Golobooking.com is responsible for cooperating to provide personal information of members upon request from judicial agencies including: Procuracy, Court, Police officer agency’s investigation relating to certain violations of customers. Otherwise, no one has the right to exploit the member's personal information.

3. Time of reserving information

- Member's personal data will be reserved until cancelling data is requested by members or members login and cancel themselves. Otherwise, in all cases, member’s personal information will be kept confidential on Golobooking.com server.

4. Address of the department collecting and managing personal information

Goodprice Logistics Co., Ltd.

Adress: Unit 05, Floor 24th, Pearl Plaza Building, 561A Dien Bien Phu Street, Ward 25, Binh Thanh District, Ho Chi Minh City.

Email: support@golobooking.com

5. Means and tools for users to access and edit their personal data.

- Members have the right to self-check, update, adjust or cancel their personal information by logging in to their account and editing personal information or requesting Golobooking.com to do this.

 

- Members have the right to complain about the disclosure of personal information to third parties. All complaints will be sent to Executive Board of Golobooking.com. When receiving these feedbacks, Golobooking.com will confirm the information and shall be responsible for answering the reason and instructing members to restore and secure the information.

Email: support@golobooking.com

6. Commitment to protect personal information of customers

- Personal information of members on Golobooking.com is committed to carefully secure by the personal information protection policy of Golobooking.com. The collection and usage of each member's information is only possible due to the consent of that customer, provided that it’s required by law.

- Do not use, transfer, provide or disclose to any third party about member's personal information without the consent of the member.

- In case the host server attacked by hackers leads to the loss of members’ personal data, Golobooking.com will be responsible for informing the authorities to promptly handle as well as notify members about the problem.

- All online transactions of members including digital documents and invoices are maintained and reserved by 1st degree Safety data center of Golobooking.com.

- Executive Board of Golobooking.com requires individuals who register as members, must provide all relevant personal information such as: full name, contact address, email, identity card number, phone ..., and is responsible for the legality of the above information. Executive Board of Golobooking.com would not be responsible for as well as resolve all claims relating to the rights of that member if initially registered information is not accurate.

Executive Board of Golobooking.com requires individuals who register as members, must provide all relevant personal information such as: full name, contact address, email, identity card number, phone ..., and is responsible for the legality of the above information. Executive Board of Golobooking.com would not be responsible for as well as resolve all claims relating to the rights of that member if initially registered information is not accurate.

Members have the right to claim on the quality of the Golobooking.com website to Executive Board. On the other hand, members can also claim on the authenticity of contents of suppliers.

E-commerce platform Golobooking.com always ensures to resolve the complaints relating to the quality of the website Golobooking.com. For complaints of members joining Golobooking.com, Executive Board will take measures depended on the seriousness of issues.

VI. Negative information management

1. Membership rules:

Members shall be solely responsible for the confidentiality and reservation of all usage activities with their registered name, password and e-mail box. In addition, members are responsible for timely notifying the Golobooking.com E-commerce platform about the acts of illegal use, abuse, security violations, keeping the registration name and password of the third party to take appropriate measures.

 Members do not use the services of Golobooking.com for illegal and unreasonable purposes, frauds, threats, illegal information exploration, vandalism, creating and dispersing viruses to damage the system, configuring and transmitting information of the website. In addition, using our services for the purpose of speculation and market manipulation, creating fake orders and offering as well as judging market demand is strictly prohibited. In case of violation, the member shall be accountable to the Laws.

 Members may not change, modify, assign, copy, spread, distribute, supply and create similar tools of services provided by Golobooking.com to a third party without the agreement of Golobooking.com according to this Regulation.

Members must not act to discredit the Golobooking.com in any form such as causing disunity among members by using the second registered name, through a third party or propagating, disseminating information that is not conducive to the reputation of Golobooking.com. Mechanism to review and control information of Executive Board of E-commerce platform for postings on website:

-         After the member posted a service advertisement, the news will be displayed immediately. But this information will be controlled and reviewed closely by Golobooking.com, the content management department, for hours and hours.

-         Golobooking.com has offered service packs related to the posting of service advertisement for a fee. The content of this type of promotion will be checked before posting.

-         Golobooking.com will have full rights to remove the member's postings if the information is posted or sold in violation of the posting regulations. The postings that do not match the specified categories will be deleted or the Golobooking.com switch them to another category to be reasonable.

-         Golobooking.com reserves the right to decide on the retention or removal of information posted on this website without prior notice.

 

VII. Responsibility in case of technical errors arise

Golobooking.com is committed to making efforts to ensure the safety and stability of the entire technical system. However, in case of incidents due to the fault of Golobooking.com, Golobooking.com will immediately apply suitable solutions to ensure the interests of buyers.

 

When posting information on the platform, it is imperative that members comply with all the guidelines.

The Executive Board of E-commerce platform Golobooking.com is committed to provide the best quality of service for members participating in transaction activities. In case of technical errors, software errors or other objective errors that lead to the inability of members’ participation in the transaction, members shall notify the Executive Board of the E-commerce platform via email address: support@golobooking.com. We will fix these errors as soon as possible, which optimizes all activities of members on Golobooking.com. However, the Executive Board of Golobooking.com will not be responsible for resolving the problems in case the notice of members does not reach the Executive Board’s system, arising from technical errors, transmission errors, software or other errors are not caused by the Executive Board.

 

VIII. Rights and obligations of the Executive Board of e-commerce website Golobooking.com

1. Rights of Executive Board of E-commerce platform Golobooking.com

Golobooking.com will provide services for members after completing the procedures and mandatory conditions stated by the E-commerce platform.

In case there is a basis to prove that the member providing information for Golobooking.com is incorrect, misleading, incomplete or violated the law or fined traditions of Vietnam, Golobooking.com reserves the right to refuse, suspend or terminate the right to use the service of the member.

In case of violating the Regulations of Golobooking.com or taking actions that affect business operations on the website, members will be terminated membership rights or the right to use one or all member's services by Golobooking. We will notify members within at least one (01) month when the violations happen.

E-commerce platform Golobooking.com will consider to terminate the right to use services and membership rights of members if the members does not participate in trading activities and exchange information on the Golobooking.com continuously in three (03) months. If you want to continue to become a member and be re-granted the right to use the service, you must re-register from the beginning according to the form and procedures of Golobooking.com. We can immediately terminate the right to use the service and membership rights of members if Golobooking.com detects following circumstances: a member has been bankrupt, convicted or is in the process of serving sentence; in case the member continuing to operate that may give rise to legal liability of Golobooking; fraudulent, fake and disruptive market activities as well as the act of causing disunity among participants of members; members violates Vietnamese current Laws. Membership rights and the right to use services and certifications will automatically expire and be terminated as soon as happening the above circumstances.

Golobooking.com holds the copyright to use the services and the contents on the website according to intellectual property protection policies in Vietnam. All symbols, contents in different languages are owned by Golobooking.com. All acts of illegally copying, using and disseminating such rights are strictly prohibited. Golobooking.com is entitle to change price lists and payment methods during the time of providing services to members according to the ability of Golobooking.com and will notify members in advance for a period of one (01) month.

2. Obligations and responsibilities of Executive Board of E-commerce platform Golobooking.com

Golobooking.com is responsible for building and implementing “inspection and supervision mechanism to ensure the source of information from suppliers on the website is fully and exactly implemented.” As stipulated in Clause 4 Article 36 of Decree 52/2013 / ND-CP.

Golobooking.com is responsible for some main tasks such as research, design, procurement of hardware and software equipment, Internet connection, policy for the operation of Golobooking.com in terms and allowable scopes. E-commerce platform Golobooking.com will carry out and cooperate with partners in building a system, utility tools for transactions of participants and users on the website.

 

Golobooking.com is responsible for receiving feedback from members if there is a dispute between customers and suppliers. The board will consider these problems. Depending on the level, Golobooking.com will have a plan to solve and protect the interests of members.

Golobooking.com is responsible for building and supplementing the system of knowledge and information about: foreign trade, e-commerce, domestic and international commercial legal documents system, as well as news related to the operation of Golobooking.com.

Golobooking.com will carry out promotion activities of the website to foreign markets in the scopes and conditions that are allowed. We also contribute to expand and connect to meet needs by seeking customers and developing foreign markets of members participating in the Golobooking.com E-commerce platform.

Golobooking.com will try our best in the scope and possible conditions to maintain the normal operation of the website or overcome problems such as: technical problems, software failures, internet transmission systems, human resource problems, social fluctuations, natural disasters, power outages, decisions of State agencies or a third related organization. However, if the existance of the above incidents is out of control or belongs to the force majeure cases, E-commerce platform Golobooking.com is not subject to joint responsibility.

IX. Rights and responsibilities of members participating in Golobooking.com

1. Rights of members of Golobooking.com

When registering to become a member of Golobooking.com and regconized by Golobooking.com, members will post information of promotion relating to Logistics services on Golobooking.com.

Members will be granted a separate registration name and password to manage the service request documents and the content of provided services at Golobooking.com.

Members will be instructed by employees of Golobooking.com to use the tools and functions for posting classified information and using utility services on the website.

Members have the right to comment on website during the operation. Proposals are sent directly by fax or email to the Golobooking.com E-commerce platform.

2. Obligations of members of Golobooking.com

Members will be solely responsible for the security and reservation of all usage activities with their registered name, password and e-mail box.

 

Members are responsible for timely notifying the Golobooking.com E-commerce platform about the acts of illegal use, abuse, security violations, keeping the registration name and password of the third party so that the two parties can together handle these serious problems.

Member commits the provided information on Golobooking.com and the information being uploaded on the website is accurate.

Members are solely responsible for the contents, images of enterprise information and other information as well as the entire process of dealing with partners on Golobooking.com.

Customers and suppliers are responsible for providing information to support Golobooking.com in resolving disputes arising among parties.

Suppliers are responsible for compensating customers if they prove that the errors belong to the suppliers.

Members do not use the services of Golobooking.com for illegal and unreasonable purposes, frauds, threats, illegal information exploration, vandalism, creating and dispersing viruses to damage the system, configuring and transmitting information of the website. In addition, using our services for the purpose of speculation and market manipulation, creating fake orders and offering as well as judging market demand is strictly prohibited. In case of violation, the member shall be accountable to the Laws.

Members may not change, modify, assign, copy, spread, distribute, supply and create similar tools of services provided by Golobooking.com to a third party without the agreement of Golobooking.com according to this Regulation.

Members must not act to discredit the Golobooking.com in any form such as causing disunity among members by using the second registered name, through a third party or propagating, disseminating information that is not conducive to the reputation of Golobooking.com.

The regulation of Golobooking.com officially takes effect from the date of signing the decision issued together with this Regulation. Golobooking.com has the right to change this Regulation by announcing on the website for all members. The amended Regulation takes effect immediately after being posted on the website. The continuity of using services of members on Golobooking means that members have accepted this amended Regulation.

Operation regulations will be updated continuously by Golobooking.com without prior notice. Members participating in Golobooking.com are responsible for complying with current regulations when trading on the website.

X. Terms of commitment

The act of using services on Golobooking of all members and partners / sellers to do online transactions means that the related parties have agreed to abide by this regulation.

If you have any further question, please feel free to contact us at:

Customer support:

E-mail: support@golobooking.com

Golobooking.com E-commerce platform

Goodprice Logistics Co., Ltd

Adress: Unit 05, Floor 24th, Pearl Plaza Building, 561A Dien Bien Phu Street, Ward 25, Binh Thanh District, Ho Chi Minh City.

Hotline: (+84) 1900 636 219

 

E-mail: support@golobooking.com

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